Standard Support Program
*
1 year of product version upgrades (for the same SharePoint/Dynamics CRM version)
*
*
Up to 8 working hours response time
*
Price: 15% of the product's price a year
*
You must purchase support for each product license
*
Support is remote only by TeamViewer (www.teamviewer.com)
*
Support hours are everyday from 6:00 AM to 11:00 PM (GMT hours).
*
Support doesn't include changes in the standard product functionality
*
Standard Support agreement will be valid:
o
For customers purchased support agreement together with a product
licenses: immediately.
o
For customers purchased support agreement after purchasing a
product license (one day or more): after 10 days from the purchasing date.
Advanced Support Program
*
1 year of product version upgrades (for the same SharePoint/Dynamics CRM
version)
*
*
Up to 4 working hours response time
*
Price: 25% of the product's price a year (minimum $150.00)
*
You must purchase support for each product license
*
Support is remote only by TeamViewer (www.teamviewer.com)
*
Support hours are everyday around the clock (24*7*365)
*
Support doesn't include changes in the standard product functionality
*
Advanced Support agreement will be valid:
o
For customers purchased support agreement together with a product licenses: immediately.
o
For customers purchased support agreement after purchasing a product license (one day or more):
after 10 days from the purchasing date.
*
To purchase Advanced Support Program, please contact
sales@websio.com
Per-issue Support Program
*
Up to 1 Business Day Response
*
Price: $80 (USD) per hour, at least 2 hours.
*
Support hours are from Monday to Friday, from 9:00 AM to 18:00 PM (GMT hours).
*
Support is remote only by TeamViewer (www.teamviewer.com)
*
To purchase support hours, please press
here